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PRIVACY POLICY

1. Privacy Policy

​At Splash Pool & Spa Australia PTY LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when visiting our website or contacting us via phone, form contact or email.

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1.1. Information We Collect
We collect the following personal information when you contact us via our website form, e-mail or by phone:

  • Full Name

  • Phone Number

  • Email Address

  • Suburb

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1.2. How We Use Your Information
The personal information we collect is used for the following purposes:

  • To respond to your inquiries and provide services related to pool restoration.

  • To communicate with you regarding your service request or questions.

  • To improve our website and services.

 

1.3. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

 

1.4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist in the operation of our business (e.g., hosting services, customer support). These service providers are obligated to protect your information and may only use it for the purposes specified by us.

 

1.5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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1.6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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1.7. Use of Images and Copyrights

The images displayed on our website include both our own content and third-party images, such as brands, products, and partners.

  1. Our Own Images: All images created by us are protected by copyright and may not be copied, reproduced, or used without prior authorization.

  2. Third-Party Images: We also use images of brands, products, and partners solely to highlight our partnerships, credibility, and commitment to our customers. The copyrights and usage rights of these images belong exclusively to their respective owners.

If any copyright holder wishes to request the removal of any content, please contact us at [your contact email], and we will promptly address the request.

1.8. How We Contact You
Our official email senders, phone numbers and social media used to respond to customer inquiries are exclusively those listed on our website. We do not use any other contact details beyond these unless explicitly stated in this Privacy Policy.

​1.8.1. We use the QuickBooks company system to issue quotes. Therefore, when filling out the quote form, you may receive the quote email with the domain linked to this company "quickbooks@notification.intuit.com". Your privacy will be maintained in accordance with our company and QuickBooks policy.

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1.9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

 

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2. Cookie Policy:

Splash Pool & Spa Australia PTY LTD ("we," "our," "us") uses cookies and similar tracking technologies on our website. This Cookie Policy explains how we use cookies, what types of cookies we use, and how you can manage your cookie preferences.

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2.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences, analyzing website traffic, and enabling certain functionalities.

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2.2. Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.

  • Analytical Cookies: Help us analyze how visitors use our website (e.g., Google Analytics).

  • Functional Cookies: Enhance website functionality by remembering preferences and settings.

  • Marketing Cookies: Used to track visitor behavior for advertising purposes.

  • Third-Party Cookies: Set by external services we use, such as Google and our website hosting platform.

 

2.3. Third-Party Services

Some cookies are placed by third parties, including:

  • Google Analytics (to analyze website traffic and performance).

  • Our website hosting platform.

  • Internal Quotation Software (used for service inquiries and quotes).

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2.4. Managing Your Cookie Preferences

When you visit our website, you have the option to accept or decline non-essential cookies through our cookie consent banner. You can also adjust cookie settings in your browser:

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2.5. Data Retention

We do not have a fixed duration for cookie storage. However, cookies may be stored until they expire or are manually deleted by the user.

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2.6. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

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3. Use of the Website
By accessing or using our website, you agree to use it in accordance with these Terms. You are responsible for ensuring that all information you provide through our contact forms or other methods is accurate and up-to-date.

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3.1. User Information
When you submit your information through our website, including but not limited to your name, email, phone number, and any other personal details, you consent to our collection and use of your information as described in our Privacy Policy. We will use this information only to respond to your inquiries and provide services.
Our website may collect IP Adress and use tools to measure and collect navigation information, including page response times, total time spent on certain pages, page interaction information and methods used to leave the page.

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3.2. Service Requests and Communication
By submitting a service request via the website form or by contacting us by phone, you authorize Splash Pool & SPA PTY to communicate with you regarding your inquiry. We will respond to you using the contact details you provided.

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3.3. Limitation of Liability
Splash Pool & SPA PTY LTD will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or our services, except where required by law.

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3.4. Intellectual Property
All content on our website, including but not limited to text, images, logos, and graphics, is the property of Splash Pool & SPA PTY LTD and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written consent.

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3.5. Changes to the Terms of Service and Informational Content of the Website
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website after such changes, you agree to the revised Terms. We also reserve the right to add, change or remove information from the content available on the website at our discretion at any time.

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3.6. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes related to these Terms shall be resolved in the appropriate courts of Sydney, NSW.

 

Last Updated: 12/03/2025
If you have any questions or concerns about this Privacy Policy, Cookies Policy or Term of Use, please contact us at:
Email: splashpoolspa7@gmail.com

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